Questions, answered
Do my guests need to install anything?
No. Guests receive a card and a link on WhatsApp, and open them without an app or an account. Only your team signs in.
What about guests without a smartphone?
Print their card, in A6, B6 or A5. If someone arrives with nothing, staff can find them by name or reference code, including Somali spelling variants.
Does MartiHub send the WhatsApp messages for me?
No. You send each card from your own WhatsApp, and MartiHub keeps track of who you’ve marked as sent. It can’t see whether a message was delivered or read.
What happens if a whole family doesn’t arrive together?
Staff admit the people who are there, say 2 of 4. The rest can enter later on the same card, and every person is counted once.
Can someone use a copied card?
A card can only admit its set number of people, so a copy can’t bring in extra guests unnoticed. The system supports your staff’s decision, but it doesn’t prove who someone is.
What if the internet goes down at the venue?
One designated phone can keep admitting guests offline while the others pause, and it syncs when the connection returns. There’s also a printed list as a last resort. Offline mode is still being tested on real phones, so please rehearse with your own devices first.
Is it only for weddings?
No. It works for engagements, birthdays, graduations, seminars, workshops, conferences, and company and religious events. The wording adjusts to the event, and only weddings show groom and bride.
Which languages does it support?
The app and the cards work in Somali, English and Arabic.
How long do you keep guest data?
Guest data is deleted automatically 30 days after the event closes, unless the venue sets a different period. Attendance totals without names may be kept for reports.
How do I get started?
Contact us with your event date and expected guests, and we’ll help you set up your account.
Have an event coming up?
Tell us the date and how many guests you expect. We’ll help you set it up.
Talk to us